Customer Success Specialist
Location: Remote · Full-Time
MagicBlocks helps businesses capture more revenue with AI Sales Agents that persuade, not just respond. Our no-code platform blends persuasion psychology with automation so no lead is ever dropped.
This role blends Customer Success, documentation, and QA. You’ll become a product expert, help users via the help desk, keep our Help Center sharp, and report bugs clearly to our developers.
Apply via Email.
What you’ll do
- Technical enough to become an expert in MagicBlocks.
- Help customers via help desk, chat, and email with excellent written English.
- Guide users through setup, onboarding, and best-practice adoption.
- In downtimes, be able to keep the documentation up to date and improve.
- Be able to report any bugs to the developers when they come up.
What you’ll bring
- Technical curiosity and aptitude to become a MagicBlocks product expert quickly.
- Strong English (written & spoken) for seamless, empathetic support.
- Documentation skills to create and maintain clear, concise guides.
- Detail-orientation and ownership mindset; you spot issues and ship fixes.
- Comfort with SaaS tooling, ticketing, and collaboration platforms.
Nice to have:
- SaaS Customer Success/Support experience
- QA or bug reporting background
- Interest in AI, chatbots, or no-code tools
Ready to help customers win and start your adventure in AI world? Apply now to lia@magicblocks.ai
